Return Policy & Instructions
Easy 30-Day Return Policy
Ordered the wrong size/color? you may return it to us within 30 days of the delivery date. You may initiate a return or exchange online, email.
If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
655 Breese Hollow Rd, Hoosick Falls, NY 12090
All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Dorothy can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion.
Please allow 3-5 business days for mail-in exchanges to be processed.
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.
Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Dorothy is not responsible for personal data or items left in returned merchandise. Dorothy is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Email: [email protected]
Address: 655 Breese Hollow Rd, Hoosick Falls, NY 12090